Clear rules for demo licenses, paid licenses, cancellations, and refunds.

1. Demo Licenses

Demo licenses may be issued for evaluation for the period shown on the website, usually 15 days. Demo licenses are free unless stated otherwise and may be limited by users, companies, sessions, and modules.

2. Cancellation Before License Issue

If payment is made but the license key has not yet been issued, you may request cancellation by contacting us with the order number and registered email.

3. Refund After License Issue

Because software licenses and activation keys are digital products, refunds are generally not available after a valid license key has been issued and delivered, except where required by law or where duplicate payment, wrong amount, technical non-delivery, or our confirmed inability to activate the license occurs.

4. Duplicate or Failed Payments

If a duplicate debit or failed payment is confirmed by the payment gateway or bank, we will assist with refund or reversal according to the payment provider process.

5. Refund Timeline

Approved refunds are normally initiated within 7 working days after verification. Bank or payment gateway settlement timelines may vary and are outside our direct control.

6. How to Request a Refund

Email hello@bizdesksoft.com with your order number, registered email, payment reference, reason, and screenshot if available.

7. No Refund for Misuse

Refunds may be denied for license misuse, incorrect customer details supplied by the buyer, violation of license terms, or change of mind after activation.